Policies

Internet Use Policy

   

     The Bangor Public Library strives to provide its patrons with quality collections, resources and services. As part of this effort, the Library offers its users access to information available on the Internet and through other publicly accessible information systems. It is the policy of the Bangor Public Library to afford patrons the same free and unrestricted access to the Internet as it does to print material. The Library does not select the content of materials found on the Internet. Patrons have the responsibility of evaluating the validity and the appropriateness of all online sources. All Library computers are equipped with a content filter designed to follow the mandate of the federal Children's Internet Protection Act (CIPA). Any adult (i.e. a person 18 or older) may turn off the filter while using one of the Library's public-access computers. The intervention of a staff member is not necessary for a user to turn off the filter. The filter is restored by default when the user logs off. For instructions on how to disable the filter, click here.

      The Library reserves the right to and does monitor the use of its computers.  As set forth below, the illegal or inappropriate use of Library computers, is not permitted.

     All computers in the Youth Services Department are for the exclusive use of those 17 and younger and those assisting them. Youth Services Department computers with Internet access are filtered in compliance with CIPA, and users cannot turn off the filters on these computers.  The Library cannot assure that these filters will block every item that may be a concern to every parent and the Library and its staff cannot be responsible for material selected or accessed by children. Parents may obtain a "No Internet Access" Library card that will allow their child to use only those Library computers having no Internet access.

     Throughout the year the Library provides free programs for both adults and children on using the Internet safely, about appropriate online behavior including interacting with other individuals on social networking websites and in chat rooms, and about cyberbullying awareness and response.

      The proper legal authorities will be notified if a user is using Library computers or Library communication networks illegally.  Illegal activity includes, but is not limited to, sending or receiving, printing or displaying child pornography; harassment of others (here or at any other location), unauthorized access to accounts of others; libel or slander of others; identity theft, solicitation of minors; hacking; spamming; and violation of computer security or software license agreements.

      The Library reserves the right to terminate the session, evict the patron, and/or suspend or terminate the Library privileges of anyone who engages in illegal use or in inappropriate use including but not limited to a use that disrupts Library service, violates Library policies or procedures, jeopardizes the security of access of the computer network or other networks on the Internet; discloses or shares the user's password with others; impersonates another user; uses one's own software programs on the Library's computers; alters the Library's computer settings; or damages or modifies computer equipment or software.

 The Library is not responsible for damage to users' disks or computers or for any loss of data, damage or liability that may occur from use of the Library's computers or wi-fi network.

     Because computers are located in public areas, the privacy of viewing screens cannot be assured; furthermore, because these are public access computers, the confidentiality of files and printouts also cannot be assured.

     The Policy on Internet Access, like all Library policies will be reviewed periodically and revised as necessary. Comments are invited from the public on any policy or practice at the Bangor Public Library.

 Internet Use Policy Updated 2/2/16


Gift and Donation Privacy Policy

November, 2009

The Bangor Public Library believes in respecting the privacy of our donors. Our policy for those donating on-line is to use information you provide for internal purposes only. We maintain appropriate security measures that are designed to keep this information private. Users can visit Bangor Public Library sites without revealing any personal information. If one chooses to give personal information via the Internet for the purposes of correspondence, requesting library materials, or subscribing to a library publication, we will use that information only for Library purposes. If members or donors tell us that they do not wish to have personal information used for further contact, we will respect those wishes. We do track the domains from which people visit us should we wish to analyze this data for trends, insights and statistics. Information may be maintained on an “opt-in” basis for communications and for library services and publications. The Bangor Public Library takes precautions to keep user information secure. The Library does not disclose donor-specific information to third parties or for commercial purposes. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures. The Bangor Public Library uses SSL encryption for all financial transactions to protect personal information.

The Bangor Public Library does not rent, exchange or sell donors' or potential donors' names and addresses or library users names and addresses to outside businesses or organizations.

Refund and Return Policies and Delivery Method Policies are not relevant for on-line donations, since nothing is exchanged for gifts and donations to the Library.


Exam Proctoring Policy

Introduction

The Bangor Public Library Reference Department will proctor any mailed, e-mailed, faxed, or computer based exams, subject to the availability of staff.  A minimum of five days notice is required before any exam will be proctored.  The library will not proctor exams that students bring in themselves. All exam taking requirements and forms must be received from the issuing institution before any tests are given. 

Those who would like the library to proctor an exam should contact the Reference Department at 947-8336 ext. 126 or reference@bpl.lib.me.us.  There is no proctoring fee.  The library charges $.10 per page for printing.

Test-takers Responsibilities

It is the test-takers responsibility to coordinate the transfer of the exam from the testing institution to the library and to verify that the exam has been received by the library.

It is the test-takers responsibility to schedule the exam. Exams shall be taken during regular library hours.

The test-taker is required to come prepared with necessary supplies to take the exam.  All personal items other than those necessary for the exam will be placed behind the Circulation Desk.

Proctors shall enforce any time restrictions placed on the exam and follow other reasonable rules set forth in the exam materials.  Should the test-taker be caught cheating, the issuing institution will be notified.

Other considerations:

The library cannot provide a locked or secure place for the exam.

The library cannot provide continuous supervision, but will check on the test-taker intermittently.

The Library will return the completed test as directed by the testing institution.

The library shall hold uncompleted exams for 30 days or until the testing institution’s deadline, whichever is first.  The exam shall subsequently be destroyed.

The library shall not be responsible for any delayed exam, nor any completed exams once they leave the library’s possession.

The library shall not be responsible for tests that are interrupted by library emergencies, power failures and/or computer hardware and/or software failures.


Materials Selection Policy

                Library materials shall include all items in any format including print, non-print and online or electronically transmitted resources used by or for patrons of the Bangor Public Library.

                The Bangor Public Library recognizes its duty to provide a wide range of materials on all levels of difficulty in various formats, diversity of appeal and points of view. To this end, the Bangor Public Library affirms the Library Bill of Rights (http://www.ala.org/advocacy/intfreedom/librarybill) and the Freedom to Read (http://www.ala.org/offices/oif/statementspols/ftrstatement/freedomreadstatement).

                It is the responsibility of the professionally trained personnel employed by the library to select library materials for inclusion in the collection.

CRITERIA FOR SELECTION

                Materials for purchase are considered on the following basis: timeliness, demand in the subject area, quality of the writing/production, popular appeal, authoritativeness, reputation of the publisher/producer, reputation and significance of the author/artist, composer/producer, etc., and the format and price of the material.

                Government Documents and gift materials shall be judged by the same standards and be accepted or rejected by those standards.

                Multiple copies of outstanding and/or much in demand materials are purchased as needed. Worn or missing items are replaced periodically. Out-of-date material or material no longer useful is withdrawn from the collection.

PROCEDURES FOR SELECTION

                In selecting materials for purchase, library staff will place principle above personal opinion, and reason above prejudice, to select materials of the highest quality in order to assure a comprehensive collection. Library staff will evaluate the existing collection, and using reputable, unbiased, professionally prepared selection tools, select library material to meet the demands and/or needs of the population the library serves.

 PROCEDURES FOR COMPLAINTS ON LIBRARY MATERIAL

                Despite the care given to the selection of materials, occasional objections may be raised by a library patron.

                In the event, a complaint about material in the library collection is made, the following procedure will be followed:

                1. The complaint will be heard by the Head of the Department responsible for selecting the material in question, i.e., the Children’s Department Head for children’s or young adult material; the Circulation Department Head for popular fiction; and the Reference Department Head for popular non-fiction, reference works, government documents, periodicals and other material in the general library. If the Head of the Department is not on duty at the time of the complaint, the complainant will be heard by the senior Reference staff member on duty. If the complainant is not satisfied with the response given, s/he may meet with the Department Head at the earliest time convenient to the complainant and the Department Head.

                2. If the complainant is not satisfied with the response given at the department level, s/he may fill out a “Request for Review of Library Materials" form. This will be given to the Director of the Library. The Director will respond to this request within 4 weeks of receiving it.

                3. If the complainant is not satisfied with the response from the Director, s/he may appeal, in writing, to the Board of Managers and the Trustees of the Bangor Public Library at its regularly scheduled meeting. The Board will have 3 months to respond. The decision of the Board of Managers and the Trustees of the Bangor Public Library is final.

                4. No materials shall be removed from public use during the complaint process.


Meeting Room Policy

To request a meeting room, please complete the Meeting Room Request Form (available in Adobe format) and return it to the Library or request online here

Map of the Library

For any other questions about the Library's Meeting Rooms, please contact our Business Manager, Tina Hustus
Email: thustus@bpl.lib.me.us  Phone: 947-8336 x128.  Fax: 945-6694.

Use of the Library’s Board Room, Crofutt Community Room, Lecture Hall, Story Room, Study Room and Business Center rooms are open to any group of citizens of Maine whose purpose is not illegal, subject to the following: 

  • Lecture Hall, Story Room, Study Room and Business Center rooms are available only during the hours the Library is open.
  • The Crofutt Community Room and Board Room may be available when Library is closed.
  • Kitchenettes available in the Board Room, Crofutt Community Room and Story Room.
  • The following equipment may be requested and used at no additional charge:  LCD projector, microphone, podium, screen, Tandberg, easel, screen, DVD or VHS player and TV unit
  •  Refreshments may be served, but no alcohol
  •  Use of any tobacco product is prohibited on Library premises.
  •  Groups may not hold regular weekly or biweekly meetings, although monthly meetings may be scheduled.  Meeting  consecutively for 2 or more days depends on availability.
  •  No admission may be charged, although fees to offset program costs may be collected.
  •  Donations for groups other than this Library may not be solicited.
  •  No direct sales or solicitations.
  •  Children’s groups for students up to age 16 must be supervised by at least two adults.
  •  Each group is responsible for straightening up the room after use.
  •  Each group accepts responsibility for damage to the room or damage or loss of library equipment or furnishings.  Each group accepts responsibility for the conduct of its members during the time of use.  Groups causing excessive damage or whose meetings are disruptive to the normal operation of the Library may be asked to leave and forfeit the right to use rooms in the future. 
  •  Groups are responsible for their own publicity which should indicate that the event is not Library sponsored.  Groups are prohibited from making statements in their advertising or meeting announcements that suggest library sponsorship or endorsement.
  •  Exceptions to the Meeting Room Policies may be made by the Library Director or Board of Trustees.  

 All organizations or groups using the Library’s space shall indemnify, defend and hold harmless the Bangor Public Library and its officers, agents and employees from and against any and all claims, suits, actions of any kind, arising and resulting and accruing from any negligent act, omission or error of the organization or group resulting in or relating to personal injuries or property damage arising from the organization/group’s use of the Library meeting room.

 

Circulation Policies

How do I get a library card?
Library membership is FREE to all Maine residents. More than 30,000 Mainers are registered members of the Bangor Public Library!

To get a library card:
1) Visit the Circulation Desk on the 1st floor. Children and young adults (until high school) should visit the Youth Services Department on the 3rd floor
2) Bring some form of identification which includes your name and current mailing address.
3) Fill out an application card. That's it!

How do I check out books, movies or other items?
You must present your library card at the Checkout Counter to borrow materials. Books from the Children's Department may be checked out or returned at the adult circulation desk, and vice versa. 

Lending policies:

  • Library books, audio CD books and videos may be checked out for three weeks.
  • If other patrons are waiting for a book, that book generally checks out for two weeks.
  • Adult magazines (including the current issue) check out for one week, but may neither be renewed nor reserved. Children's magazines check out for three weeks and may be renewed.
  • Items can be renewed if no one is waiting for them, or they can be reserved if checked out to another patron (see below for details).
  • There is a seven item limit on videos per family per visit.
  • The overdue fee for adult items is $.10 per day.
  • The overdue fee for children's items is $.05 per day.
  • If you renew a book which is already late a fine may be assessed to your account.

How do I renew my materials?
Our members are welcome to extend the due dates of items they have checked out. You may renew most items twice, so long as no one else has requested the item. Please have your library card at hand when attempting to renew.

There are three ways to renew materials:

How do I request or reserve an item? 
You may request to borrow a book from our collection or have a book reserved for you without coming to the library in three ways:

  • By email: info@bangorpubliclibrary.org
  • By telephone: 207-947-8336 (We can process two requests per call.)
  • Online through the URSUS catalog, which we share with the Maine State Library, the Maine Law & Legislative Library, and the University of Maine System.
  • Items not found in URSUS may be available through MaineCat, the statewide library catalog.

Please note there are some limitations on requesting books through URSUS:

When the book is available for you we will notify you by mail or email. Then you must come to the library to pick up your requested material within a week of receiving the notice. 

Policy on Posting and Distribution of Non-Library Materials

Passed January 24, 2006
As Amended July 23, 2008

One role of the Bangor Public Library is that of community activities center. In performing this role, the Library provides bulletin boards and distributes print material on local events, courses, and programs, and serves as a general place for the dissemination of local information.

These are the policies regarding posting and distribution of non-library materials:

1. Pamphlets, brochures, flyers and forms may be left in designated areas of the Library for programs and events sponsored by government, nonprofit, educational, cultural and recreational organizations.

2. Content of posters, brochures, flyers, etc. must conform to all existing laws including those regarding libel, defamation of character, obscenity, and invasion of privacy.

3. Posting of materials does not imply Library endorsement of content, nor will the Library accept responsibility for the accuracy of the statements made in the materials.

4. Inquiries regarding events and activities described in the materials should be directed to the sponsors of the events, programs, etc.

5. Sponsors of programs or events are responsible for replenishing material. All out of date material will be removed either by the sponsor or by Library staff. No flyer, poster or brochure will be displayed longer than three months.

6. The Children’s Department bulletin board and pamphlet area are intended for events of special interest to children and/or adults working with them.

7. The appropriate department (Children’s or Reference) should authorize materials for posting or distribution. Material may be rejected because of space limitations. Decisions made by these Departments may be appealed to the Director. 

THE FOLLOWING ITEMS MAY NOT BE POSTED ON BULLETIN BOARDS OR LEFT FOR DISTRIBUTION:

1. Materials that support or oppose any political candidate or ballot measure. However, election information, such as that provided by the Secretary of State or the League of Women Voters will be made available.

2. Materials that support or oppose a specific religious convention. However, information on concerts or special programs sponsored by religious organizations may be displayed.

3. Personal notices.

4. Material for commercial purposes.